Q: Where can I buy Biofreeze?

A: The best place to purchase Biofreeze is through a licensed healthcare professional in your area. “Check local yellow pages”
o Chiropractors, Podiatrists, Athletic Trainers, Occupational, Massage or Physical Therapists.

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Q: Can you send me a sample of Biofreeze?

A: Of course, we would be glad to send you a sample packet for Biofreeze. Included will be a brochure on the product itself, “2” of the 5 gm trial packets for you to try and also an ordering form for future reference in case you ever find it difficult to locate the product in your area.

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Q: What sizes of Biofreeze are available to purchase by a consumer?

A: Biofreeze is available in a 4 oz tube, 4 oz spray, 3 oz roll-on, or 5 gm trial packets. The formula is the same in all sizes.

o The 3 oz roll-on is a hands-free application. Most consumers prefer the roll-on for hard to reach areas, such as for the back and the neck area

o The 4 oz spray is a convenient application for the patient at home and is particularly beneficial for acute conditions involving severe muscle spasms of the lower back or acute spasms of the upper back or neck

o The 4 oz gel squeeze tube is perfect for massaging into easy to reach areas and perfect for knees, elbows and ankles.

o The 5 gm packets are available in boxes of 100 and are most commonly used for traveling purposes, when it is inconvenient to carry one of the larger sizes.

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Q: Can I buy the larger bottle sizes of the Biofreeze?

A: The larger sizes of Biofreeze are only sold to Hands-on Therapists for clinical use in their practice. They are not labeled for patient use and are not available to consumers. Patient sizes are available through us for the consumer that finds it difficult to locate in their area.

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Q: Is Biofreeze available in stores or through the Internet?

A: No. Biofreeze is not a retail product and is not available through a retail environment. It is only sold through Hand-on Health Care Professionals.

No. Our Internet site is only set up for informational purposes. We do not offer any on-line ordering. We are not affiliated with, nor do we endorse any product sold on the Internet. The best value for a consumer to purchase Biofreeze is through a hands-on health care professional in their area.

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Q: Will Biofreeze freeze?

A: Biofreeze gel tube will not freeze, but the roll-on may freeze due to the dilution ingredient in the application. There are instances in shipping, that due to inclement weather, product shipped may freeze. Leaving the product out at room temperature for a short while should help to rectify the problem. Please shake well to ensure that the product has not separated as result of this problem.

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Q: Do you have any studies about long-term use of Biofreeze?

A: Biofreeze is an over the counter topical analgesic pain relieving gel. It is labeled according to the Food and Drug Administration (FDA) regulations regarding topical analgesics. All ingredients, product use and product warnings are listed on the label.

Please remember that Biofreeze is a topical pain reliever, not a cure to an underlying condition. It provides temporary relief of pain. If you have any questions regarding the product or use of it , please consult your Health Care Professional.

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Q: How long does Biofreeze last, when is the expiration date, does it spoil?

A: The product’s shelf life is 2 years, though it will probably last longer. Our research is being expanded, but we have heard of many patients using it longer than 2 years. It may loose it potency after the expiration date, but the product will not spoil after this date.

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Q: What is Cryotherapy?

A: Cryotherapy works by creating a cooling sensation that is transmitted through the nerve endings to the brain. It transmits at speeds faster than most pain sensations or warming sensations. Unlike icing an area, Biofreeze allows blood to continue to flow to the area so that it can be naturally repaired.

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Q: What is Ilex?

A: Ilex is a natural herb extract from a South American holly shrub. It is used in our greaseless skin conditioner that blends well with the other ingredients.

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Q: Does Biofreeze contain any gluten or other grain-based products?

A: No

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Q: Will Biofreeze cause an adverse effect if I am taking other medications?

A: No. Biofreeze is only a topical pain reliever and does not enter the bloodstream. We do suggest that you always check with your Health Care Provider before using Biofreeze.

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Q: If I am Pregnant or nursing – Can I use Biofreeze?

A: No. Biofreeze has not been tested on pregnant or nursing women. We do not suggest that you use the product while pregnant or nursing. Please consult with your Health Care Professional.

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Q: Is the coloring in Biofreeze harmful?

A: The color additives used in Biofreeze are approved by the USDA for general use in cosmetics and over the counter medications. It is also used in many of your favorite foods that you eat every day. The amount of coloring in an entire tube of Biofreeze is less than the amount of coloring found on one single M&M.

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Q: Can I use a heating pad while also using Biofreeze?

A: No. You should never use a heating pad while using Biofreeze. Biofreeze works by causing a cooling effect, not heat. By using a heating pad in conjunction with Biofreeze, you may cause serious injury to yourself. You may not be able to tell how hot the heating pad is on the problem area, even possibly causing yourself to experience severe blistering.

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Q: Can I wrap the area where I have used the Biofreeze?

A: You can use a breathable cotton wrap “only” when using Biofreeze.

If you use the product on your hands, a breathable cotton glove is approved to use.

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Q: Biofreeze in the EYE – how should I treat this?

A: Rinse the eye with warm water. One method is to take a warm shower with the water hitting your forehead and running down through your eyes. Or flush you eye with an eyecup or running tap water from the faucet. Do this for 5 minutes or so. If problem persists, see your physician and be sure to take the Biofreeze with you when you see the physician.

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Q: Can I use Biofreeze to cool sunburn pain, in a tanning bed or sauna?

A: No. Biofreeze is not recommended for use in any of these instances

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Q: Can I use Biofreeze on insect bites or for poison ivy?

A: Biofreeze is not intended for use in these types of situations. Many consumers have reported to us that it has worked for them in these instances, but Biofreeze should never be used until all open sores have healed. The menthol properties in Biofreeze used locally helps to relieve pain, itching and even nasal congestion.

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Q: Will Biofreeze work on headaches?

A: Biofreeze is not intended for this use, but many people apply a small amount at the back of the neck or around the temples. If you use Biofreeze for headaches, please take extra precautions to keep away from the eyes and mucous membranes.

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Q: My child or pet ate Biofreeze, what do I do?

A: Child – placed in mouth, not swallowed:

Flood mouth with lukewarm water. Rinse out mouth thoroughly.

Child – swallowed:

Flood mouth with lukewarm water. Try to induce vomiting. A glass of buttermilk will assist in negating irritation of the stomach. If a large amount is consumed, contact a physician immediately.

Please note: A child would have to swallow 100-5gm packets (est.18 oz) to cause an adverse reaction.

Pet – Contact your veterinarian immediately. Animals will not drink water on command. Animals have a highly developed sense of smell and the menthol, camphor and alcohol contact will warn them away from ingesting the product. It overwhelms their sense of smell and therefore, does not appear as food or something appetizing. Biofreeze should not hurt them, but it is always best to contact your veterinarian in any instance where Biofreeze has been ingested by your pet.

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Q: Can I use Biofreeze on an open wound or stitches?

A: No. Biofreeze is not to be used on either of these instances.

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Q: After applying Biofreeze, I have developed a rash/irritation on my skin. What should I do?

A: Take a tepid (warm) bath with one cup of Arm and Hammer baking soda, or other brand of baking soda. Relax for at least 20 minutes. If rash persists, contact your physician.

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Q: Is Biofreeze registered with the FDA?

A: Biofreeze and its ingredients are registered with the FDA. Please refer to the NDC # (National Drug Code) that is on every product. This number represents to/with the FDA, our product/brand and the actual size of the container.

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Q: Is there Aspirin in Biofreeze?

A: No

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Q: Is there Capzasin in Biofreeze?

A: No

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Q: Can Biofreeze be used with Diathermy?

A: No. Diathermy uses high frequency energy to provide deep heat to tissues. Biofreeze is a cool therapy and should not be used in this method. It will not enhance this type of stimulation.

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Q: Can I use Biofreeze if I have Diabetes?