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Q: Can our office buy directly from you?

A: We sell directly to HCP (Health Care Professionals). This includes Doctors, Chiropractors, Physiotherapists, Osteopaths, Massage and Occupational Therapists.

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Q: What’s the difference between the gel tube ,roll-on and spray bottles?

A: The formula is the same in all the sizes. It just depends on the application you intend to use it for.

The roll-on is similar to a deodorant roll-on and is convenient for applications to the neck and back area or hard to reach areas. It is also useful for those who do not want to get Biofreeze on their hands. There is no waste since you are not washing it off your hands. It is especially useful for traveling or activities like tennis (you don’t have to wash your hands after applying) and the elderly, who may sometimes forget to wash their hands. It prevents them from getting it near their eyes or other areas not suitable for Biofreeze.

The squeeze tube is similar to a toothpaste tube and is more economical for application to the hands or other areas that require larger coverage or extra massaging into sore muscles and stiff joints.

The spray application is the newest way to create a no touch method of application for Biofreeze. Even though Biofreeze through any of the applications methods is beneficial for acute pain, the spray is particularly beneficial for acute conditions involving severe muscle spasms of the lower back or acute spasms of the upper back or neck. The application can be applied pre-treatment to acute areas of muscle spasms to allow for a faster relaxation of muscle involvement and better treatment response. The spray is also a convenient application for the patient at home to continue care for these acute conditions. As a spray it also affords the office staff a very hygienic delivery system for applying Biofreeze to the patients.

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Q: What are the minimum purchase requirements?

A: All orders that have an Invoice value of over $100 are dispatched freight free. All orders under $100 will have a freight and administration fee added.

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Q: Can I purchase refills for the pump bottles or tubes?

A: No. Biofreeze containers are not refillable.

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Q: What sizes are available for purchasing Biofreeze?

A: Patient use:

3oz roll-on

4oz tube

4oz spray

Gravity Dispenser

Clinical application:

16oz spray bottle

16oz gel pump

32oz gel pump

128oz gel pump (gallon)

Gravity Dispenser – 100 5gram packs

PED-waiting room display (36 brochures and 5gram packs)

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Q: Can I get a sample of the product to try on my patients?

A: Yes, we’d be happy to send you a sample kit with product and information at no charge. It should arrive in a few weeks.

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Q: Can I get trial packets to pass out to my patients to try, so they will want to buy Biofreeze from me?

A: Yes, the introductory kit will contain 36 brochures and 36 trial packets. Also, we have the PEP (patient education program), which contains either 100 or 250 personalized brochures and 2 sample packets attached to each. All of this is available from our office at no charge.

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Q: Why is Biofreeze so expensive?

A: Compared to most topical applications, you will use LESS Biofreeze and the pain relief period generally lasts 30% longer than conventional gels. Additionally, because Biofreeze is not sold in stores, it gives your healthcare office a great opportunity to earn passive revenue. When you think about it, Biofreeze costs you nothing because it will generate revenue by providing your patients with the tubes and roll-ons.

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Q: How can we build sales of Biofreeze to our patients?

A: From our experience, patients are so overwhelmed with the effectiveness of Biofreeze, compared to other topical analgesics, they are appreciative they can find a Health Care Professional to purchase Biofreeze from. Our feedback from patients has proven that patients are so anxious to purchase Biofreeze, for home use, it generally sells itself.

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Q: Can we apply Biofreeze to patients before aquatic exercise?

A: Yes, Biofreeze can be used to loosen tight muscles and stiff joints. The best thing to do is apply a small amount approximately 10-15 minutes prior to entering the water. Post application should be after a “cooling down” shower to minimize next day aches, pains, and stiffness.

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Q: Can Biofreeze be used with ice, heating pads, tape or wraps?

A: Heating pads-Biofreeze should not be used with external heating pads as it may cause blistering.

Ice-You can use Biofreeze with ice to extend the benefits of cryotherapy.

Wraps-Wraps can be used as long as they are breathable.

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Q: When using Biofreeze with ultra-sound what kind of charge does it give off?

A: Biofreeze is neutral. It does not give off a charge.

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Q: Is there any information on research and studies that were done on using menthol with ultrasound?

A: PHI did not do any specific studies with respect to menthol and ultrasound. But PHI did test Biofreeze with ultrasound to ensure that Biofreeze did not damage the ultrasound machine head or impede the transmission of the ultrasound “sound” waves.

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Q: Is Biofreeze made with any grain-based products?

A: No (not even alcohol, which is a product made from petroleum) the alcohol used in Biofreeze in not derived from any grains. Biofreeze works by means of cryotherapy. This method means it decreases the blood flow, confuses the nerve endings, numbs the area and results in less swelling and inflammation.

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Q: Does Biofreeze contain any yellow dye?

A: Yes, there is yellow dye #5 and blue dye #1.

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Q: Is the dye in Biofreeze harmful?

A: The dye in Biofreeze is the same dye used in many of the foods you eat everyday. The amount of dye in an entire tube of Biofreeze is less then the amount of dye in one single M&M candy.

Please note: A baby would have to swallow 100 of the 5gm packets to notice negative reactions.

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Q: Why is there dye in Biofreeze?

A: The reason the minimal coloring is added is because the Biofreeze would be an ugly brownish color that becomes worse over time if we did not add the minimal coloring. This is because of the natural herbs we use and most consumers would find this unacceptable. The FDA deems these food additives as safe.

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Q: Does Biofreeze contain any gluten?

A: No.

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Q: Can Biofreeze be used with iontophoresis, phonophoresis, or electrophoresis?

A: Yes, but Biofreeze can not be driven into the body by use of sound waves or electric muscle stimulation. It will not penetrate the skin by using these methods of treatment.

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Q: Can Biofreeze be used with Diathermy?

A: Yes. Diathermy involves the passage of high frequency alteration current through the body tissue. Diathermy does not touch the skin. Current passes between the tips and not through the patient.

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Q: How is the Ilex in Biofreeze extracted from the holly shrub?

A: Ilex is brewed from the holly leaf and then evaporated to form a powder.

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Q: What is Ilex?

A: Ilex is a natural herb extracted from a South American holly shrub. We use it in our greaseless skin conditioner to help achieve full penetration of the cold therapy medication.

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Q: How long does Biofreeze last? When does Biofreeze expire?

A: The products shelf life is two years, though it will probably last longer.

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Q: If a patient is pregnant or nursing can they use Biofreeze?

A: We do not recommend the use of Biofreeze for pregnant or nursing women because the product has never been tested. However, because it is a topical and does not enter the bloodstream, we suggest patients check with their doctor.

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Q: Can I have an MSDS sheet?

A: Certainly. Please fax or mail your request on company letterhead. Upon receipt we will get one to you.

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Q: Should we keep Biofreeze in the freezer or refrigerator?

A: It is not necessary Biofreeze works at room temperature.

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Q: Is Biofreeze sold in pharmacies or retail stores?

A: No, Biofreeze is not a retail product, only used, carried and sold through the hands on Health Care Professional.

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Q: My patient got Biofreeze in their eye. What should they do?

A: Tell your patient to rinse his/her eyes with warm water or to take a warm shower with the shower water hitting their forehead and running down through their eyes. Do this for 15 minutes. If problem persists, have them see a physician and be sure they take the Biofreeze with them.

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Q: My Biofreeze was frozen when I received my shipment. Will the quality of the product be affected?

A: No, the product will be fine when it is thawed

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Q: Does Biofreeze come in a cream or pills?

A: No, Biofreeze is a gel product and, at this time does not come in a cream or pills.

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Q: Why when using the roll-ons are you not to use circular motions?

A: If you are using the roll-on with circular motions you are not actually getting product on the ball of the roll-on. You need to use straight motions so the ball goes around into the product to get product on it.